Privacy Policy

This website, purie.in, is operated by Cocoz Online Pvt Ltd (“Purie”, “we”, “us”), New Delhi, India. Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. By using this website you agree to this policy.

Information we collect

When you place an order: your name, phone number, email address, billing and delivery address, and details of the products you buy.

When you contact us: the contents of your message and any information you choose to share (for example, an order number or photos of a damaged package).

When you browse: standard technical data such as pages visited, device and browser type, and approximate location, collected through cookies and similar analytics technologies.

How we use your information

We use your information to process and deliver orders, send order confirmations and tracking updates (including by SMS, email, or WhatsApp), respond to your questions, prevent fraud, comply with legal obligations, and improve our products and website. If you opt in, we may occasionally send you offers or updates — you can unsubscribe at any time.

We never sell your personal data to anyone.

Payments

Online payments are processed securely by Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, and banking details are captured directly by Razorpay — we never see or store them. Razorpay’s handling of your data is governed by its own privacy policy.

Sharing with third parties

We share your name, address, and phone number with our courier partners (such as Delhivery) solely to deliver your order, and limited data with service providers (hosting, analytics, communication tools) only to the extent needed to run the store. All partners are required to protect your data and use it only for the stated purpose. We may disclose information if required by law or a government authority.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how the site is used so we can improve it. You can disable cookies in your browser settings, though parts of the site (like the cart and checkout) may stop working properly.

Data retention & security

We keep order records for as long as required for accounting, tax, and legal purposes, and support correspondence for as long as needed to resolve your query. We use industry-standard safeguards — encrypted connections (HTTPS), access controls, and reputable infrastructure providers — to protect your data. No method of transmission over the internet is 100% secure, but we work to protect your information appropriately.

Your rights & choices

You may request access to, correction of, or deletion of your personal data at any time by writing to info@purie.in. We will respond within a reasonable time, subject to records we must retain by law.

Children

Our website is intended for use by adults. We do not knowingly collect personal information from children under 18. Purchases must be made by an adult.

Grievance officer

In accordance with Indian law, complaints or concerns regarding this policy may be addressed to: Grievance Officer, Cocoz Online Pvt Ltd, New Delhi — info@purie.in, +91 98912 46728.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date.