Shipping Policy

We ship across India through trusted courier partners such as Delhivery, with tracking on every single order.

Shipping charges

Shipping is free across India on all prepaid orders. Cash on Delivery is available on eligible orders; any COD handling charge is shown clearly at checkout before you place the order — no surprises.

Order processing

Orders are packed and dispatched from our Delhi facility within 1–2 business days. Orders placed on Sundays or public holidays are processed the next business day. You’ll receive a confirmation when your order is placed and a tracking link the moment it is dispatched.

Delivery timelines

Delivery typically takes 2–4 business days for Delhi-NCR and metro cities, and 4–7 business days for the rest of India. Remote pincodes may take a little longer. These are estimates, not guarantees — courier delays during festivals, weather events, or other disruptions are occasionally beyond our control, but we’ll always help you track your package down.

Tracking

Every order ships with a tracking link sent by SMS/email at dispatch. If your tracking hasn’t updated for more than 48 hours, write to us with your order number and we’ll chase it with the courier for you.

Serviceability

We deliver to most pincodes in India. If your pincode is unserviceable, you’ll be informed at checkout or shortly after ordering, with a full refund of any payment made.

Address issues & failed deliveries

Please double-check your address and phone number at checkout — couriers call before delivery. If a package is returned to us due to an incorrect address, unreachable phone number, or repeated failed delivery attempts, we’ll contact you to arrange re-shipping (re-shipping charges may apply for COD orders refused at the door).

Damaged in transit

If your package arrives damaged, leaking, or tampered with, please don’t accept it if possible — or photograph it before opening and contact us within 48 hours. Our Refund & Return Policy covers you fully for transit damage.

Questions about your delivery? Write to info@purie.in or call +91 98912 46728 with your order number.