Refund & Return Policy

We want you to be completely happy with your Purie order. Because our products are food items, we handle returns carefully for everyone’s safety — but if anything is wrong with your order, we’ll make it right.

Damaged, defective, or wrong items

If your order arrives damaged, defective, expired, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging (an unboxing video, if you have one, speeds things up). Once verified, we’ll send a free replacement or issue a full refund — your choice. You will never bear shipping costs for our mistake.

Returns of unopened products

For hygiene and food-safety reasons, opened food products cannot be returned. Unopened products with seals intact and in original packaging may be returned within 7 days of delivery — write to us and we’ll arrange pickup where serviceable. Once the product passes our quality check, your refund is processed. Return shipping for change-of-mind returns may be deducted from the refund.

Non-returnable

Opened or partially used products, products without original packaging or batch labels, and items damaged after delivery due to improper storage cannot be returned or refunded.

Cancellations

Orders can be cancelled free of charge any time before dispatch — write to us or call with your order number. Prepaid amounts are refunded in full. Once an order is dispatched, it cannot be cancelled; please follow the return process above instead.

Refund method & timelines

Approved refunds are processed within 5–7 business days. Prepaid orders are refunded to the original payment method via Razorpay (your bank may take a few additional days to reflect it). COD orders are refunded by UPI or bank transfer — we’ll collect your details when the refund is approved.

How to start

Write to info@purie.in or call +91 98912 46728 with your order number, a short description of the issue, and photos where relevant. We usually respond within 1 business day.